Return & Refund Policy

At NewNewYork, we are committed to ensuring your satisfaction with every purchase. Our Returns & Refund policy is designed to provide you with a hassle-free experience in the event that you receive a product that does not meet your expectations or is damaged.

Guarantee:

  • If you receive a product that does not match the description or is not as expected, our guarantee enables you to contact us to address these issues and request a resolution according to the returns guarantee. You can either request a full refund and return the item or discuss a partial refund with us while keeping the item.

Items Ineligible for Return:

  • Please note that personalized or monogrammed items, free gifts, promotional items with retail value, items purchased more than 30 days ago, or items marked as final sale cannot be returned.

Received a Damaged Item?

  • If, unfortunately, you receive a damaged item, we sincerely apologize for the inconvenience caused. Please contact us immediately by sending an email to [email protected]. We will swiftly assist you in resolving the issue.

Guaranteed Protection Period:

  • You can submit refund requests within 10 days after your order has been completed. This ensures that you have ample time to review your purchase and make refund requests if necessary.

Conditions for Submitting Refund Requests:

  • Refund requests must be submitted within 10 days after your order has been completed. Any requests beyond this period will not be entertained.

At NewNewYork, we value your trust and satisfaction. We encourage you to reach out to our customer service team for any issues related to returns, refunds, or damaged items. Your shopping experience and contentment with our products are our top priorities, and we aim to resolve any concerns promptly and effectively.